Payment Operations Assistant

Northeastern University - Boston, MA

Full-time - Mid Level

Boston, MA

10,001+ employees

Educational Services

About the position

The position involves leading enterprise-level accounts payable activities, focusing on delivering efficient payment operations while exceeding customer expectations. The role requires a strong emphasis on continuous improvement, operational efficiency, and data-driven outcomes within the Invoice-to-Payment workflows. The ideal candidate will possess leadership qualities, strong financial acumen, and the ability to build trusted relationships while managing day-to-day payment operations and supporting process automation.

Responsibilities

• Manage timing of vendor payments consistent with vendor agreements and company policy and budget
• Process all non-Payroll requests for payment
• Coordinate purchase order and invoice payment issues with business partners and identify any potential training gaps
• Communicate and enforce P2P policy
• Support onboarding, maintenance, and offboarding activities for vendor partners in B2B business portals and the Amex BIP program
• Research, address, and troubleshoot issues with supplier onboarding
• Support the year-end and payment accrual process
• Serve as a communication bridge between the P2P team and its customers, both internal and external
• Assist with training non-P2P employees in the use and understanding of the University's financial procurement and payables systems
• Participate in internal and external audits as necessary
• Develop and maintain 'trusted advisor' relationships with business partners and key customers
• Communicate results and/or recommendations to Deans, Directors, Departments, and key financial administrators
• Refer potential significant problems to Internal Audit for further review
• Gather data, compile information, analyze data, and process reports
• Review issues and provide the necessary data and analysis during the committee review process to assist in implementing successful business strategies that will help reduce costs, maintain financial integrity, support process automation, and enhance the customer service experience
• Support the development, implementation, and maintenance of processes, policies, guidelines, Standard Operating Procedures, and Business Operating Principles

Requirements

• 5 years of related experience or BA / BS and 2 years of relevant experience or relevant MBA / MS
• Demonstrated leadership and expertise within the Invoice to Payment and T&E workflows
• Ability to effectively utilize disbursement data and trusted advisor relationships to identify opportunities
• Familiarity with government and state/local payment/disbursement regulations
• Proven experience in leading payment/disbursement operations activities in a high profile, high transactional volume environment
• Strong leadership presence and ability to build customer-focused 'trusted advisor' relationships
• Excellent interpersonal, written, and verbal communication skills
• Demonstrated flexibility and willingness to respond to changes in the external environment
• Familiarity with foreign currency transactions and ACH / Bank Wire regulations
• Demonstrated expertise in Microsoft business programs
• Experience utilizing data warehouse, data analytics, and reporting tools
• Ability to develop and present educational programs and/or workshops

Nice-to-haves

• Experience with data analytics tools such as Cognos, SQL, R, Python, Tableau, Power BI

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Paid time off
• Tuition assistance
• Wellness programs
• Life insurance
• Retirement plan
• Commuting and transportation assistance