Payment Operations Coordinator

Park State Bank - Duluth, MN

Full-time

Duluth, MN

Credit Intermediation and Related Activities

About the position

The Payment Operations Coordinator at Park State Bank is responsible for supporting the Payment Operations team in managing and processing various bank payment systems. This role ensures the smooth and accurate operation of payment processes, providing backup assistance for key functions such as ACH, wire transfers, and item processing. The coordinator plays a vital role in delivering exceptional client service and maintaining compliance with bank policies and regulatory requirements.

Responsibilities

• Verify and process incoming and outgoing wire transfers, ensuring accuracy, completeness, and compliance with bank policy and regulatory requirements.
• Conduct daily reviews of cash vault services reports and ensure accurate and timely processing of client deposits.
• Review and manage dormant accounts, ensuring adherence to internal policies and regulatory requirements.
• Ensure compliance with bank policies, industry regulations, and security protocols during all payment processing activities.
• Support the continuous improvement of payment processes by identifying inefficiencies and recommending solutions.
• Provide backup support for the processing of wire transfers, ACH transactions, and other payment systems.
• Assist with item processing tasks, including resolving unposted items, processing returned checks, and handling exceptions.
• Collaborate with team members and other departments, including Treasury Management and Retail, to resolve payment-related issues and account exceptions.

Requirements

• High School Diploma or equivalent
• Prior experience or internships in banking, payment operations, or a related field is a plus, but not required.

Nice-to-haves

• Strong communication skills, both written and verbal
• Customer service focused
• Willingness to learn and adapt to new processes and technologies
• Maintain confidentiality of customer information
• Resourceful, well organized, and able to manage distractions
• Effective problem-solving skills and attention to detail
• Ability to work both independently and as part of a team