Payment Operations Specialist

Tyler Technologies - Olathe, KS

Full-time

Olathe, KS

Professional, Scientific, and Technical Services

About the position

The Payment Operations Specialist at Tyler Technologies plays a crucial role in supporting the development, implementation, and management of payment processing services. This position is integral to the Digital Solutions Division, where the specialist will work closely with the VP, Director, and Managers to ensure that projects are executed efficiently and effectively. The specialist will be responsible for project management tasks, which include documenting project scope, developing timelines, and creating communication plans to coordinate efforts across multiple divisions. This role requires a proactive approach to project completion, ensuring that all stakeholders are informed and engaged throughout the process. In addition to project management, the Payment Operations Specialist will assist in the implementation of various payment services, including the creation of template websites and forms. This involves generating status reports, conducting administrative user training, and overseeing the launch of new services. The specialist will also support product upgrades by conducting regression testing, scheduling updates, and communicating with external customers to ensure a smooth transition. A key aspect of this role is developing subject matter expertise in the configuration options available for assigned products. The specialist will collect and submit necessary information to establish merchant card services and payment processors, assist in configuring payment checkout pages, and conduct thorough testing of setups and configurations. Furthermore, the specialist will coordinate documentation related to payment accounts and transactions, which is essential for month-end statistics and tracking cost avoidance. Providing support is another critical responsibility of the Payment Operations Specialist. The specialist will offer tier 1 support for administrative users and tier 2 support for end users of payment processing services, template websites, and forms. By analyzing data from support tickets, the specialist will identify areas for improvement in products, documentation, and processes, contributing to the overall enhancement of service delivery.

Responsibilities

• Assists the VP, Director and Managers with development, implementation, and support of assigned projects for Payment Processing services
• Project manager for internal Digital Solutions Division Payment projects, including documentation of scope, development of timeline, communication plan, and coordination of multiple divisions for project completion
• May assist in the implementation of payment services, template websites and forms requiring the generation of status reports, timelines, administrative user training, and launch
• Assists the Managers with product upgrades including regression testing, scheduling, and external customer communications
• Develops subject matter expertise in configuration options for the assigned products
• Collect and submit required information to establish merchant card services and payment processors, assist with configuration of payment checkout pages & processes, and testing of setup & configuration
• Coordination of documentation related to payment accounts and transactions for month-end statistics and cost avoidance tracking
• Provides tier 1 support for administrative users and tier 2 support for end users of the payment processing services, template websites and forms
• Uses data from support tickets to identify and propose improvements to the products, documentation, and processes

Requirements

• Experience in project management, particularly in payment processing or related fields
• Strong organizational skills and attention to detail
• Ability to communicate effectively with various stakeholders
• Proficiency in data analysis and reporting
• Experience with payment processing systems and merchant services

Nice-to-haves

• Familiarity with digital solutions and technology implementation
• Experience in customer support or technical support roles
• Knowledge of payment processing regulations and compliance

Benefits

• Equal opportunity employer
• Supportive work environment
• Opportunities for professional development