Tyler Technologies - Olathe, KS
posted 4 months ago
The Payment Operations Specialist at Tyler Technologies plays a crucial role in supporting the development, implementation, and management of payment processing services. This position is integral to the Digital Solutions Division, where the specialist will work closely with the VP, Director, and Managers to ensure that projects are executed efficiently and effectively. The specialist will be responsible for project management tasks, which include documenting project scope, developing timelines, and creating communication plans to coordinate efforts across multiple divisions. This role requires a proactive approach to project completion, ensuring that all stakeholders are informed and engaged throughout the process. In addition to project management, the Payment Operations Specialist will assist in the implementation of various payment services, including the creation of template websites and forms. This involves generating status reports, conducting administrative user training, and overseeing the launch of new services. The specialist will also support product upgrades by conducting regression testing, scheduling updates, and communicating with external customers to ensure a smooth transition. A key aspect of this role is developing subject matter expertise in the configuration options available for assigned products. The specialist will collect and submit necessary information to establish merchant card services and payment processors, assist in configuring payment checkout pages, and conduct thorough testing of setups and configurations. Furthermore, the specialist will coordinate documentation related to payment accounts and transactions, which is essential for month-end statistics and tracking cost avoidance. Providing support is another critical responsibility of the Payment Operations Specialist. The specialist will offer tier 1 support for administrative users and tier 2 support for end users of payment processing services, template websites, and forms. By analyzing data from support tickets, the specialist will identify areas for improvement in products, documentation, and processes, contributing to the overall enhancement of service delivery.