Payment Ops Specialist III

Citizens Bank - Johnston, RI

Full-time - Entry Level

Johnston, RI

Credit Intermediation and Related Activities

About the position

The Payment Ops Specialist III role at Citizens focuses on providing exceptional support in Commercial Operations, particularly in wire transfer investigations. This position emphasizes operational excellence and superior customer service, requiring adherence to internal risk policies and compliance with federal and international regulations. The specialist will work collaboratively in a team-oriented environment to resolve payment issues and enhance customer satisfaction.

Responsibilities

• Review payment requests to ensure compliance with internal policies and procedures.
• Track payments to vendors and review payment status to identify any issues during processing.
• Resolve all Wire and Real Time Payment Investigations initiated from various sources within required timelines.
• Adhere to all REG E guidelines pertaining to Dodd Frank Wires.
• Answer research and investigation related phone calls.
• Act as a central point of contact for wire-related questions and investigations.
• Handle complaints and provide appropriate solutions within departmental time limits.
• Research and resolve outstanding items on the Recon for Nostro and USD correspondent banks.
• Drive customer service values and effectively manage customer concerns and issue resolution.
• Proactively identify opportunities for change that add value to business objectives and enhance customer satisfaction.
• Be available to stay late due to staffing requirements.

Requirements

• Competent use of Microsoft Office applications including Excel, PowerPoint, Word, Outlook, and SharePoint.
• Flexibility to work on a variety of projects and with multiple teams simultaneously.
• Adaptable self-thinker with the ability to work through issues and escalate appropriately.
• Strong prioritization and problem-solving skills with the ability to collaborate cross-functionally.

Benefits

• Access to training and tools to accelerate potential and maximize career growth.