037 AP Account Services LLC

posted about 2 months ago

Full-time
1,001-5,000 employees

About the position

The position at SWBC involves communicating with borrowers from various financial institutions to negotiate past due payments and resolve delinquent accounts. The role emphasizes a customer service approach to collections, allowing for interaction with customers to assist them with their payments while adhering to all relevant regulations. This position is integral to SWBC's mission of providing excellent customer service.

Responsibilities

  • Collect past due payments and/or payment arrangements through inbound/out-bound calling to resolve delinquent accounts.
  • Use sound judgement and follow client and corporate policies to determine suitable collection solutions.
  • Document conversations clearly and concisely in required collection systems and update borrower personal information accurately.
  • Process electronic payments using the ECM/Portal system accurately.
  • Investigate questions, problems, or complaints and refer complex situations to appropriate resources to ensure client and borrower satisfaction.

Requirements

  • High School Diploma or equivalency.
  • Excellent interpersonal, written and oral communication skills.
  • Strong problem-solving and telephone etiquette skills.
  • Working knowledge of personal computers, including Microsoft Word, Excel, and Internet.
  • Call Center experience preferred.
  • Bilingual preferred.
  • Ability to prioritize multiple tasks to ensure successful completion of duties.
  • Ability to sit for long periods of time.
  • Ability to stoop, kneel, and lift 10-20 lbs. of files or other documents.
  • Ability to type a minimum of 35 wpm.

Nice-to-haves

  • Bilingual skills are preferred.
  • Call Center experience is preferred.

Benefits

  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service