Payment Services Specialist - Payment Service Center

Randolph Brooks Federal Credit Union • San Antonio, TX

286d • Remote

About The Position

The Payment Services Specialist is a dynamic, engaging, and specialized role designed to meet and exceed member, non-member, and credit union expectations by showing integrity and ownership during every interaction. Display a genuine member focused attitude while primarily assisting inbound callers with specialized payment services needs including but not limited to ATM, Debit Card, Credit Card, Wire, and ACH inquiries. Secondary servicing provided via electronic communication up to and including email, live chat, and web based messaging. Function at a high level independently and within a designated team with minimal supervision. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. This job may be eligible for work from home (hybrid) (please refer to the Remote Work Capability and Work From Home section of the Employee Handbook).

Requirements

• High School Diploma or GED.
• Minimum one year of previous job related work experience.
• Must be able to work a flexible Monday- Saturday schedule. Monday through Friday, available 7am-7pm and Saturdays available 8:30am-4pm.
• Type and 10-key by touch.
• Proficient in utilizing PC, software, and other office equipment.
• Must have good communication and interpersonal skills.
• Good attendance and promptness is pertinent.

Responsibilities

• Receive and process real time solutions to member, non-member, and internal employee inquiries or transactions; including requests via phone and electronic communication methods.
• Assist members with a friendly and patient voice that expresses a genuine value in assisting our members and team members.
• Collaborate with extended payment services divisions including Operations.
• Simultaneously navigate multiple web based programs and software to monitor alerts and account adjustments.
• Apply critical thinking to identify, research, and correct account discrepancies, errors, and possible fraud trends.
• Access multiple reporting tools to complete, review, and update account records; ensuring and maintaining data integrity.
• Display ownership, accountability, and analytical real time decision making that directly impacts member interactions and accounts.
• Adaptable in performing evolving duties in a fast paced and demanding environment.
• Contribute innovative ideas and process improvements on how to adhere to and exceed department goals.
• Apply comprehensive knowledge of products and promotions to match member needs.
• Knowledge of regulations, policies, and procedures as they apply to transaction processing and member interactions, including but not limited to Reg-E and Reg-Z.
• All other duties as assigned.

Benefits

• 401(k) with matching incentives — up to 10 percent.
• Competitive pay.
• Medical, vision and dental benefits available to employees and their families from the first day of employment.
• Tuition reimbursement plans.
• Life insurance.
• Pharmacy discount programs.
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options.
• Paid time off.
• Parental leave.
• Company-paid benefits include: Long-term disability, Basic life insurance, Wellness program, Credit-monitoring service, Employee assistance program, Training and volunteer opportunities.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED