Payments Digital & Design Product Strategy Manager Vice President

JPMorgan Chase - Jersey City, NJ

Full-time

Jersey City, NJ

Credit Intermediation and Related Activities

About the position

The Payments Digital & Design Product Strategy Manager - Vice President is a key leadership role responsible for driving product innovation and delivering high-quality digital offerings in the payments sector. This position involves overseeing the entire product life cycle, from ideation to launch, while ensuring that products meet customer needs and exceed expectations. The role requires collaboration with cross-functional teams to develop profitable products that resonate with clients and maintain a competitive edge in the market.

Responsibilities

• Help drive the development of the product vision for Global Banking and Payment's digital offerings (including online, mobile, API).
• Lead strategy initiatives for the Digital & Design organization, fostering innovation, collaboration, and customer-centricity.
• Support leadership, promoting vision internally and externally to clients and prospects, as well as to the external analyst/consultant community.
• Ensure the firm's digital channels maintain a market-leading position and perform well in external benchmarks.
• Drive strategic market/competitive intelligence agenda; partner with internal Marketing and Research teams, external consultants and analysts, on competitive intelligence and market studies to support the Digital and Design innovation roadmap.
• Continuously assess client needs, stay up to date on the latest competitor offerings and emerging market trends across Payments, Trade, Merchant Services for focus markets/segments, and work with Global Channels Product to develop a roadmap and deliver a winning client proposition.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Support development of internal and external thought leadership to promote Digital Channel capabilities.
• Collaborate with Marketing to develop a differentiated value proposition for target client segments and personas.
• Serve as the primary point of contact with Business Management to ensure bilateral alignment with key business metrics/KPIs/projections.
• Oversee the development of sales collateral to ensure Global Banking Sales can communicate Digital & Design strategy and offerings to clients and prospects.
• Support digital marketing campaigns across various channels, such as social media, email, and search engine marketing.
• Collaborate across Digital and Design and Product on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery.

Requirements

• 5 years of experience or equivalent expertise in product management or a relevant domain area.
• Experience in Payments product and digital experience.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Familiar with digital channel capabilities (including online, mobile, and API).
• Experience developing strategic assessments and competitive intelligence reports.
• Exposure to product development life cycle, technical design, and data analytics concepts.
• Experience supporting change within organizations and engaging with stakeholders across multiple functions.
• Effective brainstorming with others.
• Strong organization, communication (both written and verbal), and management skills.

Nice-to-haves

• BA/BS in Management, Strategy, Administration, Communications, MBA or related graduate degree.
• 3 years professional experience in a bank or other financial institution, consulting firm, and/or software company.
• 2 years' experience working with Payments Sales, Product, and Marketing leaders.
• Demonstrated prior experience working in a highly matrixed, complex organization.