Payments Digital & Design Product Strategy Manager - Vice President

JPMorgan Chase - Jersey City, NJ

Full-time - Mid Level

Jersey City, NJ

Credit Intermediation and Related Activities

About the position

As a Digital Strategy Product Manager in Payments' Digital & Design, you will play a crucial role in shaping the future of product innovation. This position involves leading the end-to-end product life cycle, acting as the voice of the customer, and developing profitable products that deliver customer value. You will collaborate with cross-functional teams to ensure high-quality product launches and maintain a market-leading position in digital offerings.

Responsibilities

• Drive the development of the product vision for Global Banking and Payment's digital offerings (including online, mobile, API).
• Lead strategy initiatives for the Digital & Design organization, fostering innovation, collaboration, and customer-centricity.
• Support leadership by promoting the vision internally and externally to clients and prospects, as well as to the external analyst/consultant community.
• Ensure the firm's digital channels maintain a market-leading position and perform well in external benchmarks.
• Drive strategic market/competitive intelligence agenda; partner with internal Marketing and Research teams, external consultants and analysts on competitive intelligence and market studies to support the Digital and Design innovation roadmap.
• Continuously assess client needs, stay updated on competitor offerings and emerging market trends across Payments, Trade, Merchant Services for focus markets/segments, and work with Global Channels Product to develop a roadmap and deliver a winning client proposition.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Support the development of internal and external thought leadership to promote Digital Channel capabilities.
• Collaborate with Marketing to develop a differentiated value proposition for target client segments and personas.
• Serve as the primary point of contact with Business Management to ensure bilateral alignment with key business metrics/KPIs/projections.
• Oversee the development of sales collateral to ensure Global Banking Sales can communicate Digital & Design strategy and offerings to clients and prospects.
• Support digital marketing campaigns across various channels, such as social media, email, and search engine marketing.
• Collaborate across Digital and Design and Product on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery.

Requirements

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Experience in Payments product and digital experience.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Familiarity with digital channel capabilities (including online, mobile, and API).
• Experience developing strategic assessments and competitive intelligence reports.
• Exposure to product development life cycle, technical design, and data analytics concepts.
• Experience supporting change within organizations and engaging with stakeholders across multiple functions.
• Strong organization, communication (both written and verbal), and management skills.

Nice-to-haves

• BA/BS in Management, Strategy, Administration, Communications, MBA or related graduate degree.
• 3+ years professional experience in a bank or other financial institution, consulting firm, and/or software company.
• 2+ years' experience working with Payments Sales, Product, and Marketing leaders.
• Demonstrated prior experience working in a highly matrixed, complex organization.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching