Shopmonkey - San Jose, CA
posted 4 months ago
Shopmonkey is seeking an experienced Payments Risk and Underwriting Analyst to join our team. The analyst will play a critical role in delivering a great experience for our customers while protecting Shopmonkey from financial losses associated with payment processing activities. This role will specialize in persona approvals and dispute communication, conduct credit analysis on prospective and existing users, monitor merchant accounts, and review daily reports to identify potential fraud or credit risk situations. In this position, you will evaluate and approve customer personas for access to Shopmonkey services, ensuring adherence to risk management policies. You will conduct thorough reviews of customer information and documentation to validate authenticity and compliance, maintaining accurate records of persona approvals and rejections, including rationale and supporting evidence. Collaboration with the Compliance team will be essential to update and refine persona approval criteria and procedures. You will also be responsible for reviewing all incoming chargebacks and disputes, assisting merchants with filing rebuttals, and handling customer disputes with a focus on clarity, empathy, and professionalism. Communication of dispute outcomes to customers and internal stakeholders will be crucial, ensuring transparency and understanding. You will develop and maintain templates for dispute communications to ensure consistency and accuracy, collaborating with the Customer Support and Legal teams to address complex dispute cases. Monitoring merchant accounts to identify potentially fraudulent activity will be a key responsibility, making decisions on when to hold funds and close accounts. You will conduct investigations into accounts that present fraud or risk exposure to Shopmonkey and make credit decisions based on the information reviewed. Gathering and interpreting data from credit reports, tax returns, financial statements, and other documentation will be necessary to identify patterns and trends to prevent fraud or future losses. You will also engage with merchants to collect negative balances and prepare regular reports for senior management, highlighting key risk indicators and areas for improvement. This role requires a proactive approach to risk management and a commitment to maintaining the integrity of Shopmonkey's payment processing activities.