Payout Customer Success Specialist

PayPal India Private Limited - Omaha, NE

Full-time - Entry Level

Hybrid - Omaha, NE

About the position

The Payout Customer Success Specialist plays a crucial role within PayPal's Common Servicing Team, focusing on providing administrative and operational support to Customer Success Managers and merchants. This position emphasizes streamlining processes for efficiency and requires collaboration with various departments. The ideal candidate will possess strong analytical skills, logical thinking, and a solution-oriented mindset, thriving in a fast-paced and ambiguous environment.

Responsibilities

• Support CSM's and merchants with payment operations inquiries.
• Provide world class service to CSM's and Merchants.
• Use proper email etiquette in written correspondence with merchants and internal stakeholders.
• Communicate key messages while demonstrating empathy and respect.
• Manage case pipeline effectively, setting clear expectations with internal and external customers and provide outcomes in a timely manner.
• Occasionally join merchant calls providing expertise and solving merchant issues/challenges.
• Handle complex escalations from various business units.
• Identify and solve problems with excellence that meet and exceed expectations and brings solutions to operational challenges for merchants and PayPal.
• Understand merchant trends; leverage internal support and product usage to improve operational efficiencies.

Requirements

• Minimum of 5-year merchant facing experience (Acct. Management, CSM, BRE/Business Support, ICA). University Degree in lieu of experience will be considered.
• Strong communication skills (written and verbal) with the ability to use proper email etiquette in written correspondence with merchants and internal stakeholders.
• Excellent time management and organizational skills.
• Responsible individual who takes initiative, has a hands-on approach, strong work ethic, and is detail and delivery oriented.
• Proficient knowledge in internal tools, Word, Excel, PowerPoint.
• Independent thinker who can work in a fast paced and ambiguous environment with the ability to triage and solve problems with innovative ways.

Nice-to-haves

• Experience with merchants preferred.
• Payout experience.
• Basic competitor knowledge of payout solutions.
• Working knowledge of payment technologies.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance