Payroll Answer Bar Specialist

$48,256 - $84,864/Yr

Tesla - Fremont, CA

Full-time - Mid Level

Fremont, CA

Transportation Equipment Manufacturing

About the position

The Payroll Answer Bar Specialist at Tesla is responsible for supporting the Payroll team by analyzing and resolving payroll inquiries for approximately 50,000 employees across the US, Canada, and Mexico. This role requires a strong understanding of payroll policies and procedures, along with excellent customer service skills. The position is based in Fremont, California, and operates in an in-office environment with a schedule from 10 AM to 6:30 PM, Monday through Friday.

Responsibilities

• Provides knowledgeable support to employees and Payroll team on all payroll related questions.
• Provides backup processing and reporting support to the Payroll team.
• Handles new hire setup tasks as a backup.
• Answers in-person inquiries at the Answer Bar in a face-to-face environment.
• Identifies, researches, and resolves technical problems in a timely manner.
• Provides professional responses to Ticketing system, telephone calls, email, and personnel requests for system and payroll inquiries.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Processes, reviews, and distributes key payroll reports.

Requirements

• 3+ years of recent hands-on US multi-state payroll experience required.
• Knowledge of Kronos, UKG Pro, and Professional HR Systems strongly preferred.
• Strong analytical skills with the ability to detect inconsistencies in data.
• Detail-oriented with strong interpersonal, organizational, oral, and written communication skills required.
• Ability to work with minimal supervision.
• Some experience with audit procedures is preferred.

Nice-to-haves

• Certified Payroll Professional (CPP) preferred.
• Exposure to a high volume, multi-task work environment required.

Benefits

• Commuter assistance
• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Flextime
• Employee assistance program
• 401(k) matching
• Employee discount
• Pet insurance