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Infosys - Phoenix, AZ
posted 2 months ago
Full-time - Entry Level
Phoenix, AZ
5,001-10,000 employees
Professional, Scientific, and Technical Services
About the position
As a Senior Process Associate at Infosys, you will be responsible for executing payroll transactions according to established guidelines and timelines. This role involves reviewing and validating inputs from team members, supporting management in training activities, and assisting in daily operations reviews. You will also play a key role in escalation resolution to meet service level agreement targets, ensuring compliance with company policies and norms.
Responsibilities
- Responds to payroll queries and concerns from employees within timelines
- Sends responses accurately
- Handles sensitive and confidential payroll information responsibly
- Assists auditors with their needs (reports, etc)
- Coordinates transition and process training for the team
- Manages talent-related activities and ensures compliance with Service Level Agreements
Requirements
- High School Diploma or GED Equivalent
- At least 1 year of experience in payroll processing
- Relevant work experience in payroll processing and responding to payroll queries
- Basic knowledge of payroll fundamentals
- Professional written and verbal communication skills
- Analytical skills
Nice-to-haves
- Experience in customer interactions
- Knowledge management skills
- Process reengineering experience
Benefits
- Health Insurance
- Vacation & Paid Time Off
- Dental Insurance
- Paid maternity and paternity leave
