Payroll & Benefits Specialist

Tuckahoe Holdings - Richmond, VA

Full-time - Entry Level

Richmond, VA

Management of Companies and Enterprises

About the position

The Payroll and Benefits Specialist is a vital role within Tuckahoe Holdings, responsible for supporting centralized payroll and benefits administration for various operating companies across the country. This position is based at the corporate office in Richmond, VA, and reports directly to the Payroll and Benefits Manager. The individual in this role will be instrumental in ensuring that payroll and benefits processes run smoothly and efficiently, contributing to the overall success of the HR department and the organization as a whole. In this blended role, the Payroll and Benefits Specialist will serve as the HR Help Desk dispatcher, responding to inquiries related to payroll, benefits, timekeeping, and tax questions. This includes prioritizing and escalating tickets to other team members as necessary. The specialist will be responsible for data entry, managing and approving workflows, and maintaining accurate payroll and benefit information in the HRIS system. This includes handling new hires, life events, pay changes, and terminations. The role also involves processing multi-state payrolls, serving as a backup payroll processor for all operating companies, and completing employment verifications, unemployment claims, and National Medical Support Notices. The specialist will manage the completion of monthly benefit billing for all carriers and utilize expert-level Excel capabilities to conduct regular benefit audits to ensure data accuracy. Additionally, the specialist will conduct payroll quality control audits and assist with annual Open Enrollment and off-cycle initial enrollment for acquired companies. The Payroll and Benefits Specialist will provide project and administrative support to the Payroll/HRIS Supervisor and Benefits Administrator, collaborating with the HRIS Analyst and other HR team members on various projects and providing customer support to operating companies. This role requires a proactive approach to problem-solving and a commitment to maintaining high standards of accuracy and efficiency in payroll and benefits administration.

Responsibilities

• Serve as HR Help Desk dispatcher by responding to payroll, benefits, timekeeping, and tax questions.
• Prioritize and escalate tickets to other team members as needed.
• Responsible for data entry, managing and approving workflows, and maintaining accurate payroll and benefit information in the HRIS System.
• Provide guidance and support to HR representatives, supervisors, and other users in the HRIS System.
• Process multi-state payrolls as needed or delegated.
• Serve as payroll processor backup for all operating companies.
• Complete employment verifications, unemployment claims, National Medical Support Notices, and requests for information related to payroll, benefits, and other employment data.
• Manage completion of monthly benefit billing for all carriers as needed or delegated.
• Utilize expert level Excel capabilities to conduct regular benefit audits to ensure accuracy of data.
• Conduct payroll quality control, audits, and clean up of any identified issues.
• Support annual Open Enrollment and off-cycle initial Enrollment for acquired companies.
• Provide project and administrative support as needed to Payroll/HRIS Supervisor and Benefits Administrator.
• Partner with HRIS Analyst and other members of HR team on projects and providing customer support to operating companies.
• Perform all other duties as assigned.

Requirements

• Bachelor's Degree from a four-year college or university required.
• Strong knowledge of MS products including Outlook, Word, PowerPoint, etc.
• Expert level Excel knowledge is preferred.
• Ability to work required overtime as business needs dictate.

Nice-to-haves

• Experience in payroll processing and benefits administration.
• Familiarity with HRIS systems and data management.

Benefits

• Flexible schedule