Payroll Customer Service Specialist K

$37,440 - $45,760/Yr

Knight Transportation - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Truck Transportation

About the position

The Payroll Customer Service Specialist at Knight Transportation is responsible for providing exceptional customer service related to payroll inquiries. This role serves as the first point of contact for employees regarding pay-related questions, ensuring accurate communication and support while adhering to established payroll standards and policies. The specialist will also assist in training employees on payroll processes and contribute to a positive work environment.

Responsibilities

• Provide superior customer service to internal and external customers regarding confidential pay-related questions.
• Interpret and respond to payroll inquiries, conducting research and making necessary adjustments to pay.
• Communicate and provide training on payroll processes to employees.
• Respond to payroll-related inquiries via inbound calls and emails, adhering to departmental standards for quality and response times.
• Research issues from written and verbal inquiries using multiple resources and systems, following established procedures for adjustments.
• Support other department personnel and payroll functions to meet deadlines, while promoting driver retention and safety.
• Maintain a positive work atmosphere and facilitate the success of all projects to meet business objectives.
• Perform additional duties as required by leadership, including general office duties and special projects.

Requirements

• One (1) year previous customer service or payroll related experience.
• High School Diploma or GED.
• Exceptional verbal and written communication skills.
• Advanced computer skills including Microsoft Word, Excel, and PowerPoint.
• Proven ability to work in a fast-paced call center environment.

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package including 401(K), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Paid Time Off, and Employee Stock Purchase Plan.