Payroll Customer Service Specialist

About the position

Join our Knight Team as a Payroll Customer Service Specialist! As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day. Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Responsibilities

• Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions.
• Interpret and respond to pay related questions and conduct research and adjust pay as necessary.
• Communicate and provide training regarding payroll processes.
• Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
• Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
• Regularly provide support to other department personnel and additional payroll functions to meet deadlines.
• Promote driver retention and safety.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects.
• Perform additional duties as required by leadership; assist in general office duties and special projects as needed.

Requirements

• One (1) year previous customer service or payroll related experience.
• High School Diploma or GED.
• Exceptional verbal and written communication skills.
• Advanced computer skills including Microsoft Word, Excel, & Power Point.
• Proven ability to work in a fast-paced call center environment.

Benefits

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes: 401(K), Medical, Dental, Vision, Disability, Supplemental and Life Insurance, Paid Time Off, Employee Stock Purchase Plan.