Payroll Customer Service

Robert Half - San Ramon, CA

Full-time - Entry Level

San Ramon, CA

Administrative and Support Services

About the position

The Payroll Customer Service professional will provide high-quality and timely support to both internal and external customers, focusing on inquiries related to payroll and timecards. This role is essential for maintaining excellent customer service standards and is offered as a long-term contract employment opportunity.

Responsibilities

• Serve as the first point of contact via phone call or email for issues related to payroll and time entry systems.
• Utilize extensive knowledge of departmental functions to resolve issues accurately and in a timely manner.
• Process and document transactions or initiate forms to be resolved by Payroll Operations.
• Educate branch offices about timelines, procedures, and the cost/benefit of various alternatives.
• Manage high volume of customer interactions daily, ensuring accuracy, timeliness, and quality of response.
• Maintain detailed understanding of multiple systems and business processes used within the Customer Service and Payroll Operation departments.
• Educate candidates about the various self-service options via websites and Interactive Voice Response.
• Handle a variety of service requests relating to payroll, benefits, employment verification, and more.
• Monitor customer accounts and take appropriate action based on account status.
• Field candidate calls related to payroll, timecards, I-9, and password resets.

Requirements

• Proficient in Call Center Customer Service
• Experience with Benefits Payroll
• Familiarity with Multi-state Payroll
• Solid knowledge of Payroll
• Exceptional communication and interpersonal skills
• Ability to handle confidential information with discretion
• Strong problem-solving abilities and attention to detail
• Experience with payroll software and HRIS
• Ability to work independently and in a team environment
• Excellent organizational skills and the ability to prioritize tasks.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan