Payroll Customer Support Specialist (Hybrid Work Schedule)

Kroger - Hutchinson, KS

Full-time

Hutchinson, KS

Food and Beverage Retailers

About the position

The Payroll Customer Support Specialist plays a crucial role in resolving payroll-related inquiries from associates, stores, and division personnel. This position emphasizes the importance of customer service and adherence to the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety. The specialist will work in a hybrid environment, balancing remote work with in-office responsibilities.

Responsibilities

• Resolve assigned call center tickets
• Process online stop pays and replacement checks for assigned divisions
• Partner with Kroger Benefits to provide arrears and benefit payment information
• Review and reconcile W2s as part of year-end processing
• Respond to payroll questions from division and store associates

Requirements

• Minimum working knowledge of Microsoft Office, including Excel
• Ability to work within strict deadlines
• Good written and oral communication and customer service skills
• Must be able to use discretion and maintain confidential information
• Self-starter with ability to perform job responsibilities with minimal supervision
• Ability to work well with others
• Desired payroll experience, with knowledge of Oracle cloud-based or other payroll systems
• Sound judgment when handling complex customer situations
• Advanced Excel skills

Nice-to-haves

• Payroll experience
• Knowledge of Oracle cloud-based payroll systems