Payroll Implementation Specialist I

$62,500 - $70,200/Yr

Insperity - Brea, CA

Full-time - Entry Level

Remote - Brea, CA

51-100 employees

Professional, Scientific, and Technical Services

About the position

Insperity is seeking a Payroll Implementation Specialist to join our team in Brea, CA. This role is pivotal in ensuring the accurate and timely implementation of payroll and supporting services, which are essential for client retention, growth, and satisfaction. The Payroll Implementation Specialist will be responsible for onboarding new clients, analyzing payroll data, inputting and balancing payroll data, processing payroll, and reviewing payroll reports for distribution to clients. This position requires a strong focus on compliance with payroll laws and regulations, as well as a commitment to providing high-quality service to clients. In this role, you will onboard new assigned clients with various company structures across multiple states and localities, ensuring that payroll services are implemented accurately and on time. You will analyze payroll data provided by clients for accuracy and completeness, input and balance payroll data, process payroll, and review payroll reports to ensure timely distribution. Your efforts will directly impact client satisfaction, as you will conduct quality service checks and participate in client meetings to enhance their perception of the value derived from Insperity's services. Additionally, you will maintain flexibility in your schedule to accommodate client needs, research and analyze clients' payroll processing requirements, and maintain knowledge of payroll operations from a business perspective. You will also identify service solutions to enhance payroll delivery and make recommendations for process improvements while ensuring compliance with applicable laws and regulations. The role includes supporting Sarbanes-Oxley compliance efforts, providing customer-focused interactions, and maintaining ongoing communication with payroll teammates and supervisors. You will also participate in testing new payroll processes and enhancements and act as a mentor to new payroll personnel.

Responsibilities

• Onboards new assigned clients with various company structures and in multiple states/localities to payroll and provides related services to ensure accurate and timely implementation.
• Analyzes payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, processes payroll, and reviews/analyzes payroll reports for accuracy and timely distribution to clients.
• Ensures accurate compliance with payroll laws and regulations for Insperity and the client.
• Supports client satisfaction indicators via quality service checks among clients and service observations performed by supervisor to ensure client satisfaction.
• Interfaces with department management and other internal constituents to support actions and initiatives, which improves region-wide client retention.
• Participates in client meetings to support clients' perception of the value derived from Insperity's services.
• Maintains flexibility in schedule to accommodate clients' needs.
• Researches, gathers and analyzes clients' needs pertaining to payroll processing, reporting, related Insperity services and day-to-day operations for assigned clients.
• Maintains knowledge of a business's financial operation relating to payroll and accounting for small to mid-size business operations from an owner/payroll contact/on-site supervisor/CPA perspective to make business decisions and gives guidance to clients.
• Identifies payroll service solutions to streamline or enhance the payroll service delivery to clients and makes recommendations for improvements to processes and policies while maintaining compliance with laws and regulations applicable to payroll processing and administration.
• Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance.
• Maintains knowledge in federal, state and local payroll administration laws, regulations and best practices.
• Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues.
• Provides ongoing and timely communication to payroll teammates, payroll supervisor and service teams on the status of relationship with client, and alerts appropriate internal departments with information pertinent to the maintenance of the client relationship.
• Participates in testing of new payroll processes and enhancements.
• Acts as back-up to supervisor, other payroll functions as assigned and provides project support.
• Mentors new payroll personnel.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• 4 - 6 years of experience in payroll administration or other relevant experience.
• Minimum of 2 years Insperity or PEO industry payroll experience preferred.
• FPC or CPP Certification or completion of FLSA PayTrain module (85%).

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance