Compass Group - Charlotte, NC
posted 3 months ago
As the Payroll Manager at Compass Group, you will play a pivotal role in leading a team within a fast-paced, high-volume payroll environment. This position is based in Charlotte, NC, and offers a hybrid work schedule, allowing for a blend of in-office and remote work. You will be responsible for overseeing payroll processes, managing volume, and identifying and resolving issues that arise. Your leadership will be crucial in establishing and implementing new procedures that ensure sustainability and efficiency in payroll operations. In this role, you will develop plans to measure the success of the procedures you implement, sharing these insights with your team and management. You will be tasked with planning and executing support deliverables while collaborating with other teams to enhance processes, tools, quality metrics, and methodologies. Effective communication will be key, as you will need to escalate issues and keep management informed about the status of deliverables. A significant part of your responsibilities will involve developing your team members, coaching them to build new and improved skill sets. You will work closely with other payroll managers and the business systems (SAP) team to share information and address issues related to time management systems and submission methods. Your ability to coordinate multiple deliverables simultaneously will be essential, as will your application of root cause analysis and preventative solutions. You will also assist the department in achieving its goals and ensuring that all service level agreements (SLAs) are met. Additionally, you will coordinate communication to field users regarding payroll changes, initiatives, and issues, while maintaining customer satisfaction strategies to achieve continuous improvement in survey results.