PAYROLL OFFICE SPECIALIST

$54,492 - $73,284/Yr

University of Washington - Bothell, WA

Full-time - Entry Level

Bothell, WA

Educational Services

About the position

The Payroll Office Specialist at the University of Washington plays a vital role in executing Tier 2 payroll transactional functions within the Payroll framework. This position is responsible for ensuring the completion of payroll transactions, supporting payroll processes, and addressing escalated inquiries. The specialist will work collaboratively within a team focused on continuous improvement, identifying process issues, and recommending solutions to enhance customer service.

Responsibilities

• Provide extensive insight and direction related to Payroll transactional processes, including payroll inputs, time entry/corrections, overpayment recovery, retroactive payments, payment adjustments, final payments, withholding orders, tax filings, and Glacier Tax Treaty processes.
• Ensure completion of assigned payroll transactions in accordance with established standards.
• Support development of internal controls and management reports based on state and federal tax regulations.
• Identify process improvement opportunities to deliver enhanced customer services to the organization.
• Support timely resolution of complex issues/inquiries.
• Coordinate with other resources to address escalated inquiries as required.
• Contribute to an outstanding customer-service environment, including strong collaboration with other team members and subject matter experts external to the Payroll Office as required.
• Utilize ServiceNow to facilitate management of inquiries/issues in accordance with established protocols.
• Support periodic Workday update processes, including payroll testing activities.
• Support Payroll knowledge management processes, including identification and verification of additions/changes to the working repository of knowledge content.
• Support Payroll training activities, including development and verification of relevant content.

Requirements

• A Bachelor's Degree in accounting, business administration, computer science, economics, or closely related field that includes thirty quarter hours or twenty semester hours of college-level accounting courses.
• Three years of experience working in a payroll related role, including working knowledge of key payroll transactional processes, accounting standards and taxation requirements.
• Two years of working experience processing transactions in the payroll domain.

Benefits

• Generous benefits and work/life programs.
• Professional growth opportunities.
• Unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.