Payroll Onboarding Specialist

About the position

The Payroll Onboarding Specialist at Thomas Doll is a part-time role focused on facilitating a smooth onboarding process for new clients. This position involves coordinating with various teams, gathering necessary client information, and ensuring a seamless transition to the Payroll Specialist. The role requires strong organizational skills and the ability to communicate effectively with clients and internal teams.

Responsibilities

• Gather new client data for setup and conversions from other payroll platforms.
• Coordinate and follow up with other departments to ensure client's needs are met holistically.
• Communicate efficiently with prior service providers and clients to gather necessary information.
• Create client profiles within the payroll software.
• Act as a liaison with company staff, answering questions and facilitating decision-making related to onboarding issues.
• Aid in the development of systems, products, or operational documentation regarding new client training and onboarding.
• Coordinate, schedule, and may conduct training sessions for clients and staff on payroll software.
• Respond to payroll notices in accordance with existing policies and procedures.
• Perform other duties as assigned.

Requirements

• AA Degree in Finance, Accounting, or a similar degree (preferred).
• Basic Excel and Outlook skills.
• Ability to maintain confidentiality and exercise extreme discretion.
• Excellent problem-solving and judgment skills with a high level of attention to detail and accuracy.
• Strong organizational skills and the ability to work under pressure.
• Demonstrate good judgment, approachability, and professionalism.
• Strong written and verbal communication skills, along with interpersonal and relationship-building skills.
• Strong client relationship skills.