Payroll Services Partner - Insights & Operations

$139,000 - $173,000/Yr

Gusto

Full-time - Mid Level

10,001+ employees

Professional, Scientific, and Technical Services

About the position

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. We are seeking a dedicated and detail-oriented execution-focused leader to drive efforts within our Payroll Services team under the Insights and Operations umbrella. This role is pivotal in managing dependencies, stakeholder interactions, and program initiatives that align with product teams' objectives. The ideal candidate will possess strong organizational skills and the ability to manage complex compliance requirements. The Payroll Services team helps enable Gusto's vision through scalability, accuracy, and operational efficiency of the core Payroll system to support the growth of the business. In this role, you will manage dependencies and interactions for an expanding team crucial to Gusto's product offerings, facilitate stakeholder meetings, and ensure initiative alignment between Payroll Services and other core offerings such as GustoPro. You will act as a liaison between various teams to ensure seamless communication and project execution, lead and oversee key initiatives within the technical product and engineering scope, and prepare and manage content for All Hands meetings. Additionally, you will dive deep into product details to provide thorough support to the product management team as needed and stay informed about compliance requirements throughout the year.

Responsibilities

• Manage dependencies and interactions for an expanding team crucial to Gusto's product offerings.
• Facilitate stakeholder meetings and ensure initiative alignment between Payroll Services and other core offerings such as GustoPro.
• Act as a liaison between various teams to ensure seamless communication and project execution.
• Lead and oversee key initiatives within the technical product and engineering scope, developing and implementing project plans, monitoring progress, and ensuring timely delivery of project milestones.
• Facilitate cross-functional collaboration to achieve project goals, including content refinement and regulatory compliance.
• Prepare and manage content for All Hands meetings, ensuring it is accurate and comprehensive.
• Understand product content at a fundamental level to effectively prepare for product launches and presentations.
• Dive deep into product details to provide thorough support to the product management team as needed.
• Assist in the development and management of product roadmaps and strategies as needed.
• Stay informed about compliance requirements throughout the year and ensure adherence.
• Own the end-of-year (EOY) compliance management review and closeout process.

Requirements

• Bachelor's degree in Business, Engineering, or a related field, or equivalent work experience.
• Proven experience in program management, preferably within a technical or product-focused environment.
• Strong understanding of payroll services and compliance requirements preferred but not required.
• Excellent communication and organizational skills.
• Ability to manage multiple stakeholders and dependencies effectively.
• Proficiency in project management tools and methodologies.
• Strong analytical skills and attention to detail.

Nice-to-haves

• MBA and/or consulting background.
• Strong understanding of payroll services and compliance requirements preferred but not required.

Benefits

• Health insurance
• 401(k)
• Expert HR support
• Team management tools
• Collaborative and inclusive workplace
• Flexible work location options
• Paid time off for volunteering activities