Payroll Solutions Specialist

ADP - Norfolk, VA

Full-time - Entry Level

Norfolk, VA

Professional, Scientific, and Technical Services

About the position

The Payroll Solutions Specialist at ADP is responsible for providing exceptional client service in the Human Resources Outsourcing department, focusing on payroll and tax-related inquiries. This role involves utilizing various tools to deliver accurate and comprehensive responses to client questions, ensuring client satisfaction and maintaining ADP's service reputation. The position requires effective communication, problem-solving skills, and the ability to thrive in a metrics-driven environment.

Responsibilities

• Respond to client questions regarding payroll and benefits products and provide application and product navigation support.
• Assist clients with payroll processing and resolve any issues that may arise.
• Provide timely communication regarding tax changes and ensure accurate payroll and tax processing.
• Act as a trusted advisor to clients, offering consultative support and recommendations on product optimization.
• Play a critical role during quarter and year-end support, resolving issues and determining necessary corrections.
• Work on complex projects, including calculation updates, special reports, and troubleshooting.
• Collaborate with internal teams and third-party vendors to identify and resolve issues, ensuring client expectations are met.

Requirements

• At least two years of experience in a related field or military experience.
• Strong communication skills, both verbal and written, to effectively assist clients.

Nice-to-haves

• High-level payroll knowledge, including payroll skills for processing client payrolls.
• Basic knowledge of payroll tax principles and wage and hour laws.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.