Workplace Hcm - Evesham Township, NJ
posted 2 months ago
Workplace HCM is seeking an Entry Level Payroll Specialist to join our team. This full-time position is essential for managing client relationships and ensuring the smooth operation of payroll processes for our multi-product clients. The Payroll Specialist will provide technical assistance, training, and address general service inquiries, acting as a key point of contact for clients. The role requires managing calendars related to payroll processing and training, as well as proactively engaging with clients to enhance their experience with our services. In this position, the Payroll Specialist will be responsible for overseeing a shared client group of 200 to 300 clients. This includes monitoring the client system to identify and resolve issues as they arise, managing the daily payroll process to ensure timely payroll delivery, and maintaining accurate documentation of client communications. The specialist will also be tasked with managing operational controls, such as conducting survey reviews, handling tax edits, and overseeing quarter and year-end activities. Building and maintaining long-term relationships with clients is crucial, as is providing backup support for other specialists when necessary. The Payroll Specialist will be expected to meet daily metrics related to client retention, phone measurements, call quality, and the management of escalated client issues. This role is ideal for individuals who thrive in a fast-paced, service-oriented environment and are eager to contribute to the success of our clients and the company.