Payroll Specialist I (1994)

$22 - $27/Yr

Asure Software - Santa Ana, CA

Full-time - Mid Level

Santa Ana, CA

501-1,000 employees

Publishing Industries

About the position

As a Payroll Specialist on our team, you are the expert resource to your dedicated group of clients. As an essential part of the operations team supporting our business clients, you will play a critical role in serving our clients who trust Asure's services to manage their changing payroll needs. As the face of payroll to our dedicated clients, delivering expert payroll processing and services is the standard. Responsible for establishing and maintaining employee payroll records. You will own the activities necessary to provide dedicated quality processing services making Asure Software a leader in the industry.

Responsibilities

• Enter and maintain employee related information in the payroll system, including personnel changes, wage adjustments, garnishments, child support and liens, tax withholding changes, direct deposit, special withholdings, compensation and state unemployment codes, leave of absence, and termination forms.
• Administer all payrolls within an assigned portfolio of customers, ensuring all customer payroll are processed in a timely and accurate manner, and in compliance with all applicable laws and regulations.
• Responsible for processing a variety of different payroll scenarios- weekly, semi-monthly, and custom calendar, hourly, salary, commissions, multi-state, etc.
• Produce preliminary payroll reports and compare them against time sheets and other payroll data, to confirm accuracy.
• Verify time and attendance records, wage computation, hours worked and pay adjustments, and post information into appropriate records.
• Develop and maintain positive relationships with each client, serving as a trusted, go-to source for payroll processing support and best-practice recommendations.
• Respond to customer telephone and/or email inquiries and take appropriate action, in compliance with customer's Service Level Agreements.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
• Assist with month-end, quarter-end and year-end processes including communicating with clients on ACA activities and W2 pay/deduction code mapping verifications.
• Assist with the training and re-education sessions with customers on system functions and changes in the regulatory environment.
• Assist and/or manage updates to customers leave (PTO) plans and ancillary products such as benefits and 401(k) plans.
• Pro-actively and independently problem-solve issues relating to payroll and tax law inquiries when necessary.
• Assist in the growth development of payroll specialists to different levels by acting as a mentor, cross training on more complex client needs, and teaching Level II responsibilities to a Level I.
• Interpret information in payroll publications to problem solve issues relating to payroll and tax law inquiries when necessary.
• Keeps afloat the features and functionality of the payroll processing system and changes in wage and tax laws -becomes the go-to person on how to use the systems features and functionality.
• Build and/or update Payroll procedures manual to ensure documented 'how to' processes encompass functionality changes.
• In depth understanding and set up of complex: Time Off Accrual (TOA), Benefit Table HR Package information setup, VMR troubleshooting, and Time Clock troubleshooting/adding employees.
• Set up and assist with changes of complex General Ledger for clients and ADHOC reports.

Requirements

• CPP certification or 5+ years of automated payroll experience.
• Associate degree in accounting, finance or business, or equivalent work experience required. Bachelor's degree preferred.
• Previous payroll processing experience in a client facing environment, such as a Service Bureau Organization (SBO).
• Direct experience in a variety of SaaS payroll systems, and ability to learn new ones.
• Project management skills to execute while navigating through a variety of different tasks.
• Professional presentation of written information, that is clear and effective for success with clients.
• Excellent organizational skills, attention to detail.
• Exceptional customer service skills and the ability to Deliver Awesome to our clients and teammates.
• Polished communication skills both verbal and written.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO