PAYROLL SPECIALIST I

Dollar General - Goodlettsville, TN

Full-time - Entry Level

Goodlettsville, TN

General Merchandise Retailers

About the position

The Payroll Specialist I at Dollar General is responsible for managing various customer inquiries related to payroll through phone, email, and a case management system. This role involves ensuring accurate wage payments, performing data entry, and adhering to company policies and procedures while providing excellent customer service. The position requires the ability to analyze employee requests, resolve issues, and maintain confidentiality in payroll processing.

Responsibilities

• Handle customer inquiries related to payroll via phone, email, and case management system.
• Log and resolve cases according to standard operating procedures.
• Perform data entry into payroll and sub systems accurately.
• Research and ensure accurate wage payments to employees.
• Evaluate and analyze employee requests and concerns, providing appropriate resolutions.
• Maintain knowledge of organizational policies and procedures to ensure timely wage payments.
• Perform payroll-related administrative tasks, including reporting and reconciliation.
• Utilize established systems to document inquiries and transactions.
• Calculate payments and interpret payroll information, including paystubs and payroll registers.
• Conduct research and analysis for various payroll-related activities.

Requirements

• High school diploma or GED required.
• 1-2 years of experience in an office environment, preferably in customer service or payroll/HR shared services.
• Strong math skills and aptitude for payroll calculations.
• Ability to understand and apply multi-state payroll rules and regulations.
• Excellent customer service skills and ability to multitask under pressure.
• Effective verbal and written communication skills.
• Ability to handle confidential information.

Nice-to-haves

• Knowledge of payroll calculations and timekeeping systems.
• Experience in a fast-paced customer service call center.

Benefits

• Health insurance
• 401k retirement plan
• Paid holidays
• Employee discount programs