Payroll Specialist II

$37,440 - $43,680/Yr

Connectpay - Rochester, NY

Full-time - Entry Level

Rochester, NY

Professional, Scientific, and Technical Services

About the position

The Payroll Specialist II at ConnectPay LLC is responsible for managing client payroll and data management needs, ensuring accuracy and confidentiality while resolving payroll discrepancies and providing payroll tax information. This role requires a strong customer service orientation and the ability to work efficiently under deadlines in a dynamic startup environment.

Responsibilities

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail and accurately complete tasks under deadline.
• Update and maintain the CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle inbound calls in a timely and friendly manner.
• Maintain confidentiality and act with integrity while handling sensitive information.
• Perform other duties as assigned.

Requirements

• Customer service experience and/or payroll experience preferred.
• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate's degree or equivalent.

Nice-to-haves

• Fundamental Payroll Certification
• Certified Payroll Professional

Benefits

• Training provided
• Full-time position
• Competitive hourly wage of $18 - $21