Payroll Specialist II

Connectpay - Forest Hill, MD

Full-time - Entry Level

Forest Hill, MD

Professional, Scientific, and Technical Services

About the position

The Payroll Specialist II position is a full-time role based in Forest Hill, MD, where the primary responsibility is to review and process payroll across multiple states. This role requires a meticulous attention to detail, ensuring that all tasks are completed accurately and within set deadlines. The Payroll Specialist will also be responsible for updating and maintaining the Customer Relationship Management (CRM) system, which is crucial for tracking client interactions and payroll processing. Additionally, the position involves initiating ongoing client enrollment, education, and onboarding, which are essential for maintaining strong client relationships and ensuring that clients are well-informed about payroll processes. In this role, effective communication is key, as the Payroll Specialist will handle inbound calls from clients. It is important to respond to these inquiries in a timely and friendly manner, demonstrating a commitment to excellent customer service. The specialist must maintain confidentiality and act with integrity while handling sensitive payroll information, which is critical in building trust with clients. The position may also involve performing other duties as assigned, which could vary based on the needs of the organization. Overall, the Payroll Specialist II will play a vital role in ensuring that payroll processes run smoothly and efficiently, contributing to the overall success of the payroll department and the satisfaction of clients.

Responsibilities

• Review and process payroll across multiple states.
• Maintain meticulous attention to detail and complete tasks under deadline.
• Update and maintain the CRM system.
• Initiate ongoing client enrollment, education, and onboarding.
• Effectively handle inbound calls in a timely and friendly manner.
• Maintain confidentiality and act with integrity while handling sensitive information.
• Perform other duties as assigned.

Requirements

• Ability to work with web-based applications.
• Excellent organizational and time management skills.
• Articulate communicator in a variety of settings.
• Extraordinary attitude with client service orientation.
• Ability to prioritize information by analyzing critical issues and drawing accurate conclusions.
• Act with professionalism and urgency.
• Operate a 10-key with speed and accuracy.
• Knowledge of bookkeeping or payroll functions helpful.
• Payroll Certification (FPC or CPP) a plus.
• Associate's degree or equivalent.

Nice-to-haves

• Experience in time management.
• Knowledge of bookkeeping or payroll functions.