Payroll Specialist II

$50,000 - $60,000/Yr

Group Management Services - Richfield, OH

Full-time - Entry Level

Richfield, OH

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Payroll Specialist II position at Group Management Services is a full-time role focused on managing payroll for a base of clients. The specialist will be responsible for accurately processing payroll data, maintaining client relationships, and ensuring compliance with payroll laws and regulations. This role offers opportunities for growth within the company and emphasizes the importance of customer service and organizational skills.

Responsibilities

• Maintain a base of payroll clients.
• Accurately key all payroll related data necessary to process and meet appointed schedules.
• Contact and assist clients to obtain payroll data including salary adjustments, special payments, tax allocations, employee deductions, new hires, terminations, direct deposits, employee benefits, and UPS delivery tracking.
• Maintain a high rate of client retention through quality service.
• Stay current with knowledge of payroll processing system and updates to the system, as well as changes in wage tax and garnishment laws.
• Listen effectively to client's concerns, researching problems/complaints in a timely manner, adjusting errors where possible.
• Provide special reports to clients in a timely manner.
• Report difficult issues to the appropriate member of management tracking progress of resolution and following up when needed.
• Establish and maintain a harmonious working relationship with clients, agencies, and peers to promote a quality service image.
• Verify and send out garnishment payments in a timely fashion.
• Respond to employment and wage verification requests in a timely manner.
• Maintain accurate record of all tax documents and pertinent new hire and adjustment information utilizing our scanning system.
• Perform all other duties as assigned.

Requirements

• Bachelor's Degree preferred; or equivalent combination of experience and education.
• 2 years related office experience required; or equivalent combination of experience and education; customer service experience preferred.
• Excellent customer service and organizational skills.
• Must be proficient in Microsoft Office.

Nice-to-haves

• Experience in payroll processing.
• Experience in customer service.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Full Medical, Dental, Vision
• Life insurance
• Paid time off
• Tuition Assistance
• Health savings account
• Vision insurance