Payroll Specialist - New Berlin, WI (Bilingual English/Spanish)

$56,160 - $60,320/Yr

Canteen - New Berlin, WI

Part-time,Full-time - Mid Level

New Berlin, WI

Food Services and Drinking Places

About the position

The Payroll Specialist II at Canteen is responsible for supporting payroll applications by providing customer service through incoming calls and emails, identifying process inefficiencies, and implementing improvements. This role requires bilingual proficiency in English and Spanish, as well as experience in payroll operations and customer service. The specialist will also handle off-cycle checks, data audits, and collaborate with multiple teams to enhance payroll processes.

Responsibilities

• Answer incoming calls according to established procedures and performance standards.
• Create work orders and capture structured data for each issue.
• Understand questions/issues presented and suggest resolutions to issues.
• Identify inefficiencies in existing processes and provide documentation and testing for process changes.
• Provide training for the team on new processes.
• Support all payroll applications and make recommendations for future improvements/enhancements.
• Process and respond to emails according to service level agreements.
• Process off-cycle checks according to service level agreements.
• Complete necessary corrections listed on internal data audits.
• Provide customer service leadership on projects involving multiple teams within the department.
• Recognize issues or trending work orders and raise questions about their impact on others or other applications while providing troubleshooting and resolution suggestions.
• Assist with Human Resources onboarding/offboarding.
• Perform other duties as assigned.

Requirements

• Bilingual in English/Spanish required.
• Previous payroll operations or customer service payroll specialist experience or 2 years previous customer service call center experience.
• Previous experience working with clients in a fast-paced, complex, deadline-oriented service environment.
• Payroll processing knowledge and SAP experience preferred.
• Union payroll experience preferred.
• Strong attention to detail and problem-solving abilities.
• Time management expertise and organizational skills.
• Computer literacy, including Microsoft Office and comfort with multiple computer platforms.
• Strong verbal and written communication skills.
• Strong research and analysis skills.

Nice-to-haves

• Experience with CBA's (Collective Bargaining Agreements) preferred.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program
• Retirement plan
• Pet insurance