Payroll Specialist - New Berlin, WI (Bilingual English/Spanish)

Compass Group - New Berlin, WI

Part-time,Full-time - Entry Level

New Berlin, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Payroll Specialist II position at Canteen involves supporting payroll applications by providing customer service, answering inquiries, and identifying process inefficiencies. The role requires bilingual proficiency in English and Spanish, and focuses on enhancing payroll processes while ensuring compliance with service level agreements.

Responsibilities

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions/issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and makes recommendations for future improvements/enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
• Human Resources onboarding/offboarding.
• Performs other duties as assigned.

Requirements

• Bilingual in English/Spanish required
• Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.
• Previous experience working with clients in a fast paced, complex, deadline oriented service environment.
• Payroll processing knowledge and SAP experience preferred.
• Union payroll preferred. CBA's preferred.
• Strong attention to details.
• Problem-solving abilities.
• Time management expertise and organization skills.
• Computer literacy, Microsoft Office, comfortable with multiple computer platforms.
• Verbal and written communication skills.
• Strong research and analysis skills.

Nice-to-haves

• Experience with payroll processing software other than SAP.
• Knowledge of labor laws and regulations related to payroll.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)