Payroll Specialist - New Berlin, WI

Compass Group - New Berlin, WI

Part-time,Full-time - Entry Level

New Berlin, WI

Merchant Wholesalers, Nondurable Goods

About the position

The Payroll Specialist II at Canteen is responsible for supporting payroll applications by providing customer service, answering inquiries, and identifying process inefficiencies. This role involves processing payroll-related tasks, managing communications, and suggesting improvements to enhance payroll operations.

Responsibilities

• Answers incoming calls according to established procedures and performance standards.
• Creates work orders and captures structured data for each issue.
• Understands questions/issues presented and suggests resolutions to issues.
• Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team.
• Provides support for all payroll applications and makes recommendations for future improvements/enhancements.
• Processes and responds to emails according to service level agreements.
• Processes off-cycle checks according to service level agreements.
• Completes necessary corrections listed on internal data audits.
• Provides customer service leadership on projects involving multiple teams within the department.
• Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions.
• Performs other duties as assigned.

Requirements

• Bilingual in English/Spanish preferred.
• Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience.
• Previous experience working with clients in a fast paced, complex, deadline oriented service environment.
• Payroll processing knowledge and SAP experience preferred.
• Strong attention to details.
• Problem-solving abilities.
• Time management expertise and organization skills.
• Computer literacy, Microsoft Office.
• Verbal and written communication skills.
• Strong research and analysis skills.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)