Payroll Specialist-Unemployment

Centers For Independence - Madison, WI

Full-time

Madison, WI

About the position

The Payroll Specialist-Unemployment position at Centers for Independence is responsible for managing all unemployment insurance-related issues for various programs. The role emphasizes teamwork, customer service, and problem-solving, ensuring accurate processing of documents and maintaining relationships with relevant agencies.

Responsibilities

• Process and correct documents received from DWD and North Carolina DES, including warrants, levies, invoices, and other employer documents.
• Process manual file uploads to report wage information outside of quarter-end reporting.
• Prepare check requests for manual payments outside of quarter-end reporting.
• Maintain working relationships with all contacts at DWD and North Carolina DES.
• Maintain individual client files.
• Complete online UC account number requests.
• Assist with Quarterly Tax Returns and Year-end Processing.
• Provide courteous and professional service at the payroll window.
• Provide courteous and professional service in answering telephone inquiries.
• Train and supervise volunteers as needed.
• Practice and promote safety in the workplace.
• Perform other related duties as assigned.

Requirements

• Some college in business/accounting preferred, or a high school diploma with equivalent training and experience.
• Ability to establish and maintain positive working relationships with payroll team, staff, clients, and the public.
• Ability to maintain strict confidentiality and perform work with a high degree of accuracy.
• Ability to effectively utilize and/or learn both PC-based and mini-computer software.
• Knowledge of relevant bookkeeping/accounting principles.
• Ability to prioritize duties and function effectively in a multi-task environment.
• Ability to operate under and explain agency and departmental procedures and guidelines.

Nice-to-haves

• Moderate knowledge of PC software and ability to learn new software.
• Ability to direct the work of volunteers or temporaries as needed.
• Desire to cross-train and learn the work of other departmental staff.