Centers For Independence - Madison, WI

posted about 1 month ago

Full-time
Madison, WI

About the position

The Payroll Specialist-Unemployment position at Centers for Independence is responsible for managing all unemployment insurance-related issues for various programs. The role emphasizes teamwork, customer service, and problem-solving, ensuring accurate processing of documents and maintaining relationships with relevant agencies.

Responsibilities

  • Process and correct documents received from DWD and North Carolina DES, including warrants, levies, invoices, and other employer documents.
  • Process manual file uploads to report wage information outside of quarter-end reporting.
  • Prepare check requests for manual payments outside of quarter-end reporting.
  • Maintain working relationships with all contacts at DWD and North Carolina DES.
  • Maintain individual client files.
  • Complete online UC account number requests.
  • Assist with Quarterly Tax Returns and Year-end Processing.
  • Provide courteous and professional service at the payroll window.
  • Provide courteous and professional service in answering telephone inquiries.
  • Train and supervise volunteers as needed.
  • Practice and promote safety in the workplace.
  • Perform other related duties as assigned.

Requirements

  • Some college in business/accounting preferred, or a high school diploma with equivalent training and experience.
  • Ability to establish and maintain positive working relationships with payroll team, staff, clients, and the public.
  • Ability to maintain strict confidentiality and perform work with a high degree of accuracy.
  • Ability to effectively utilize and/or learn both PC-based and mini-computer software.
  • Knowledge of relevant bookkeeping/accounting principles.
  • Ability to prioritize duties and function effectively in a multi-task environment.
  • Ability to operate under and explain agency and departmental procedures and guidelines.

Nice-to-haves

  • Moderate knowledge of PC software and ability to learn new software.
  • Ability to direct the work of volunteers or temporaries as needed.
  • Desire to cross-train and learn the work of other departmental staff.
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