Payroll Specialist

$39,520 - $39,520/Yr

Global Payments - Rochester, NY

Full-time - Entry Level

Rochester, NY

Credit Intermediation and Related Activities

About the position

The Payroll Specialist at Heartland, a Global Payments Company, is responsible for providing exceptional payroll support to clients by introducing them to payroll products and services. This role focuses on ensuring clients can customize and maximize their use of payroll solutions while delivering superior customer service. The position involves maintaining client relationships, assisting with payroll data processing, and serving as a liaison between clients and product developers.

Responsibilities

• Maintain a base of payroll clients and provide exceptional customer service via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Learn and maintain a working knowledge of Heartland Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer-facing role.
• Reliable, responsible, detail-oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Benefits

• Competitive compensation and benefits packages
• Incentives
• Culture of inclusion and camaraderie