Payroll Specialist -

Unclassified - Fremont, CA

Full-time

Fremont, CA

About the position

The Payroll Specialist is responsible for delivering high-quality client service related to payroll processing. This role involves assisting clients with payroll input, verifying totals, resolving issues, and maintaining a strong relationship with clients to ensure their payroll, HR, and employee benefit needs are met. The specialist will also stay updated on payroll processing systems and tax laws to provide accurate and efficient service.

Responsibilities

• Contact and assist clients with payroll input and verify totals.
• Resolve client issues related to payroll processing.
• Maintain a base of payroll clients and meet their payroll, HR, and employee benefit service needs.
• Contact clients daily to obtain payroll data, including salary adjustments and special payments.
• Key all payroll-related data necessary for processing and meeting appointment schedules.
• Provide quality client service to maintain a high rate of client retention.
• Maintain knowledge of payroll processing systems and changes in wage and tax laws.
• Correspond with tax agencies to resolve client problems.
• Maintain client files for efficient operation and improved service.
• Research and resolve client and system problems to ensure accurate payroll reports and tax returns.
• Establish and maintain positive working relationships with clients, agencies, and coworkers.
• Participate in conducting branch training sessions for employee development.

Requirements

• Experience in payroll processing and client service.
• Strong problem-solving skills to resolve client issues.
• Knowledge of payroll processing systems and tax laws.
• Excellent communication skills for client interaction.
• Ability to maintain organized client files and documentation.

Nice-to-haves

• Experience in training or mentoring employees.
• Familiarity with federal, state, and local tax regulations.

Benefits

• Equal employment opportunity employer.
• Consideration for all qualified candidates without regard to disability or protected veteran status.