Payroll Specialist

GoCo.io - Houston, TX

Full-time - Entry Level

Houston, TX

Publishing Industries

About the position

As a Payroll Specialist, you will take full ownership of client payroll implementations, ensuring timeliness and high client satisfaction throughout the process. Your responsibilities will include maintaining data integrity by performing data entry, validation, and reconciliation across various payroll frequencies. You will conduct quality audits to verify accuracy in employee taxes, deductions, and earnings, and engage actively with clients to understand their unique payroll needs, enhancing client retention. Additionally, you will provide comprehensive training sessions on our platform, serve as the first point of contact for payroll-related issues, and offer clear guidance and effective solutions to ensure a seamless payroll process. You will also collaborate closely with payroll partners and internal teams to maintain cohesive service experiences and drive process improvements.

Responsibilities

• Take full ownership of client payroll implementations, including overall timeliness and client satisfaction.
• Maintain data integrity throughout the implementation process: perform data entry, validation, and reconciliation tasks across various payroll frequencies (Monthly, Semi-monthly, Bi-weekly, Weekly).
• Conduct quality audits to ensure accuracy in employee taxes, deductions, and earnings.
• Engage actively with clients to understand their unique payroll needs and challenges, ensuring a high level of satisfaction that supports client retention.
• Provide comprehensive training sessions to ensure clients are proficient in end-to-end payroll processing on our platform, directly contributing to their ongoing success and retention.
• Serve as the first point of contact for any payroll-related difficulties experienced by clients.
• Provide clear guidance and effective solutions, ensuring a seamless payroll process.
• Support in rectifying payroll errors and handle various ad-hoc tasks to effectively address and resolve client concerns in a timely manner.
• Help identify, create, and update educational materials such as help articles and tutorial videos to assist clients.
• Work closely with payroll partners and maintain open lines of communication to ensure cohesive service experiences.
• Partner with internal teams for process improvements and to ensure all client needs are met efficiently.

Requirements

• Minimum of 1 year experience in client services, support, or training, particularly with payroll software or technology products.
• Strong time management and prioritization skills, capable of managing multiple tasks such as payroll implementations and client issues simultaneously.
• Aptitude for diagnosing and resolving software issues, with a customer-centric approach.
• Comfortable interacting collaboratively with employees and external vendors.
• Maintains a high level of confidentiality, professionalism, and integrity.
• Quick learner, able to thrive in a fast-paced environment.
• Basic understanding of payroll compliance, human resources, benefits, and/or software, considered a significant advantage.
• Excellent verbal and written communication skills.
• Ability to work autonomously and independently.
• Positive attitude and self-motivated, with a strong sense of teamwork.

Benefits

• Insurance benefits, including Health, Dental, Vision, HSA, Life Insurance, and more
• Equity/Stock options
• Flexible paid time off
• Paid parental leave