Disability Solutions - Phoenix, AZ
posted 3 months ago
The Payroll Specialist at Republic Services, Inc. plays a crucial role in delivering high-quality service to employees by ensuring prompt resolutions to payroll-related inquiries. This position is responsible for handling routine payroll inquiries that vary in complexity, requiring a keen understanding of payroll processes and the ability to conduct limited research to resolve issues effectively. The Payroll Specialist is expected to maintain a high level of professionalism and customer service when responding to internal customer inquiries, ensuring that all interactions are handled with care and efficiency. In this role, the Payroll Specialist will log all calls accurately to track service inquiries and resolutions, analyze the details of requests from internal customers to determine the root cause of issues, and investigate submitted requests to provide effective solutions. The position may also involve performing other job-related duties as assigned or as they become apparent, contributing to the overall efficiency and effectiveness of the payroll department. The ideal candidate will thrive in a high-volume customer service environment, demonstrating strong organizational skills and the ability to work under strict deadlines. With a minimum of one year of payroll experience and intermediate-level skills in MS Excel, the Payroll Specialist will be well-equipped to handle the demands of this fast-paced role. Experience with Workday is preferred, as it will enhance the candidate's ability to navigate payroll systems and processes efficiently.