Payroll Specialist -

Unclassified - Fremont, CA

Full-time

Fremont, CA

About the position

The Payroll Specialist is responsible for ensuring high-quality client service in all aspects of payroll processing. This role involves direct contact with clients to assist them with payroll input, verify totals, and resolve any issues that may arise. The Payroll Specialist maintains a base of payroll clients, ensuring that their payroll, Human Resource, and employee benefit service needs are met effectively. Daily communication with clients is essential, as the specialist will follow a set schedule to obtain necessary payroll data, which includes salary adjustments, special payments, tax allocations, and employee deductions or adjustments. In addition to data entry, the Payroll Specialist keys all payroll-related information required to process payroll accurately and meet appointment schedules. Providing quality client service is paramount, as it directly impacts client retention rates. The specialist must stay informed about the payroll processing system and any changes in wage and tax laws to build a trusted relationship with clients. This role also involves corresponding with federal, state, and local tax agencies on behalf of clients to resolve any problems that may arise. Maintaining organized client files is crucial for ensuring efficient operations and improving client service. The Payroll Specialist is expected to research and resolve client and system problems to guarantee accurate payroll reports and tax returns. Establishing and maintaining positive working relationships with clients, agencies, and coworkers is essential to promote a positive quality service image. Additionally, the Payroll Specialist may participate in conducting branch training sessions to empower and develop employees. Continuous self-study modules are encouraged to advance to a Senior Payroll Specialist position.

Responsibilities

• Contact and assist clients with payroll input and verify totals.
• Resolve client issues related to payroll processing.
• Maintain a base of payroll clients to meet their payroll, HR, and employee benefit needs.
• Contact clients daily to obtain payroll data, including salary adjustments and special payments.
• Key all payroll-related data necessary for processing payroll.
• Provide quality client service to maintain a high rate of client retention.
• Maintain knowledge of payroll processing systems and changes in wage and tax laws.
• Correspond with tax agencies to resolve client problems.
• Maintain client files for efficient operation and improved service.
• Research and resolve client and system problems to ensure accurate payroll reports and tax returns.
• Establish and maintain positive working relationships with clients and coworkers.
• Participate in conducting branch training sessions for employee development.

Requirements

• Experience in payroll processing and client service.
• Strong communication skills to interact with clients and resolve issues.
• Knowledge of payroll processing systems and tax laws.
• Ability to maintain organized client files and documentation.
• Problem-solving skills to research and resolve payroll-related issues.

Nice-to-haves

• Experience in Human Resources or employee benefits administration.
• Familiarity with federal, state, and local tax regulations.

Benefits

• Equal employment opportunity employer.
• Consideration for all qualified candidates without regard to disability or protected veteran status.