Ensign Group - San Juan Capistrano, CA
posted about 1 month ago
The primary purpose of your job position is to represent the payroll service center as a Payroll Resource/Specialist by providing support, guidance, and effective communication to an assigned portfolio of field operations Executive Directors (or their delegates) and HR and Payroll Representatives. In this role, you will oversee and support payroll functions for a portfolio of assigned affiliated companies, which may encompass multiple states in a variety of skilled nursing and assisted living markets. You will strive to provide exceptional and high integrity customer service and timely ongoing communications for operations staff in support of all payroll policies and procedures. Additionally, you will coordinate related HR and Benefits customer service with respective service center teams. As a Payroll Specialist, you will represent the payroll service center by providing support, guidance, and effective communication to field operations HR and Payroll Representatives. You will develop relationships and foster ongoing partnerships with key stakeholders across operations field leadership, HR, Benefits, Payroll, and IT/Systems within your portfolio of assigned companies. Your role will involve assisting, researching, and providing guidance with field Payroll Representatives for customer service questions/issues regarding timecards, payroll statements, tax elections, payment elections, and annual tax documents. You will also coordinate and gather operational field-driven requirements for shift differentials and incentive pay programs, partnering with the Payroll Manager, Payroll Team Lead, and IT/Systems to implement requested changes. In addition to these responsibilities, you will administer, collect, and record pay-period control document sign-offs for all assigned affiliated companies. You will research, coordinate, and resolve routine pay-period banking exceptions for checks and ACH errors and reissues. Your duties will include consulting with the garnishment/withholding order team to process periodic adjustments when directed, performing pay-period audits, controls, and reconciliations for assigned affiliated companies, and ensuring that periodic checklists, tasks, audits, and controls are completed timely and accurately to support centralized payroll close and settlement. You will also assist in coordinating the training of new and/or backup field HR Payroll Representatives, working closely with the service center training resource to identify and schedule training needs and follow-ups. Finally, you will process and coordinate OnDemand Offcycle Check Requests for various payroll adjustments and ensure compliance with company policy and procedures, as well as federal, state, and local regulations. Maintaining confidentiality of all payroll information is paramount in this role.