Payroll Specialist

ADP - Augusta, GA

Full-time - Entry Level

Augusta, GA

Professional, Scientific, and Technical Services

About the position

ADP is hiring a Payroll Solutions Specialist. In this role, you will join a high-performing team in ADP's Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP's service reputation and client satisfaction in your hands. Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients' inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.

Responsibilities

• Respond to client questions regarding payroll and benefits products and provide application and product navigation support.
• Assist clients with payroll processing and solve any issues that may arise.
• Provide timely communication to the correct parties for any updates, changes, or client issues to ensure timely and accurate payroll and tax processing.
• Act as a trusted advisor to clients and provide consultative support and recommendations on product optimization during status calls and other interactions.
• Play a critical role during quarter and year-end support to resolve issues in partnership with clients that surface in error prevention notices.
• Work on complex projects, including calculation updates, special reports, tax amendments, and company setup.
• Collaborate with internal teams and possibly third-party vendors to identify and resolve issues and ensure that services meet client expectations.

Requirements

• At least two years of experience in a related field, or military experience.
• Comfortable working in a metrics-driven call center environment.

Nice-to-haves

• High-level payroll knowledge, including payroll skills for processing client payrolls.
• Basic knowledge of payroll tax principles and wage and hour laws.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering for causes you care about.
• Ongoing training, development, and mentorship opportunities.