Payroll Specialist

Global Payments - Oklahoma City, OK

Full-time

Oklahoma City, OK

Credit Intermediation and Related Activities

About the position

The Payroll Support Professional at Heartland is responsible for providing exceptional customer service to clients using financial technology software and solutions. This role involves introducing clients to payroll products, assisting them in customizing these products to meet their business needs, and serving as a liaison between users and product developers. The position emphasizes personal and professional development, with a focus on building relationships and ensuring a positive customer experience.

Responsibilities

• Maintain a base of payroll clients and provide exceptional customer service via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Learn and maintain a working knowledge of Heartland Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer-facing role.
• Reliable, responsible, detail-oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Benefits

• Competitive compensation and benefits packages.
• Incentives and a culture of inclusion and camaraderie.