Payroll Specialist

ADP - Miami, FL

Full-time - Entry Level

Miami, FL

Professional, Scientific, and Technical Services

About the position

As a Payroll Business Partner I at ADP, you will serve as a primary client liaison for employer-level concerns, providing specialized support and guidance to clients who outsource their Human Resources functions. This role emphasizes compliance with employment and tax laws, requiring attention to detail and a proactive approach to client service. You will be responsible for delivering payroll solutions that enhance client satisfaction and retention, while also troubleshooting challenges and educating clients about ADP's products and services.

Responsibilities

• Act as a trusted advisor and problem solver for clients, addressing time-sensitive payroll issues.
• Build and maintain relationships with clients through phone, email, and chat, striving to exceed expectations.
• Educate clients on ADP products and services, providing recommendations based on their needs.
• Organize daily tasks to manage a high volume of inbound calls, especially during peak seasons.

Requirements

• 0-1 year of client and/or service experience.
• Ability to work overtime during peak seasons.
• Military experience is recognized and valued.

Nice-to-haves

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

Benefits

• Paid time off from day one
• Volunteer time off
• Opportunities for advancement