Payroll Specialist

$56,160 - $60,320/Yr

Canteen - New Berlin, WI

Part-time,Full-time - Entry Level

New Berlin, WI

Food Services and Drinking Places

About the position

As a Payroll Specialist II at Compass Group, you will play a crucial role in supporting payroll applications by providing exceptional customer service, addressing inquiries, and identifying process inefficiencies. This position involves processing payroll-related tasks, ensuring compliance with service level agreements, and contributing to process improvements within the payroll department.

Responsibilities

• Answer incoming calls according to established procedures and performance standards.
• Create work orders and capture structured data for each issue.
• Understand questions/issues presented and suggest resolutions to issues.
• Identify inefficiencies in existing processes and provide documentation and testing for process changes.
• Provide training for the team on new processes and improvements.
• Support all payroll applications and make recommendations for future enhancements.
• Process and respond to emails according to service level agreements.
• Process off-cycle checks according to service level agreements.
• Complete necessary corrections listed on internal data audits.
• Provide customer service leadership on projects involving multiple teams within the department.
• Recognize issues or trending work orders and raise questions about their impact on others or other applications while providing troubleshooting and resolution suggestions.
• Assist with Human Resources onboarding/offboarding tasks.
• Perform other duties as assigned.

Requirements

• Bilingual in English/Spanish required.
• Previous payroll operations or customer service payroll specialist experience, or 2 years of previous customer service call center experience.
• Experience working with clients in a fast-paced, complex, deadline-oriented service environment.
• Payroll processing knowledge and SAP experience preferred.
• Union payroll experience preferred.
• Knowledge of Collective Bargaining Agreements (CBA's) preferred.
• Strong attention to detail and problem-solving abilities.
• Time management expertise and organizational skills.
• Computer literacy, including proficiency in Microsoft Office and comfort with multiple computer platforms.
• Strong verbal and written communication skills.
• Strong research and analysis skills.

Nice-to-haves

• Experience with payroll processing in a union environment.
• Familiarity with Collective Bargaining Agreements (CBA's).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance