Payroll Specialist

Heartland Payment Systems - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Credit Intermediation and Related Activities

About the position

The Payroll Specialist at Heartland Payment Systems is responsible for providing exceptional payroll support to clients, ensuring they can effectively utilize financial technology software and solutions. This role emphasizes customer service, problem-solving, and collaboration with various departments to enhance the client experience. The position is ideal for individuals who are detail-oriented and possess strong communication skills, as they will interact with clients to gather payroll data and assist with product-related inquiries.

Responsibilities

• Maintain a base of payroll clients and provide exceptional customer service via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Learn and maintain a working knowledge of Heartland Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer-facing role.
• Reliable, responsible, detail-oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Benefits

• Competitive compensation and benefits packages.
• Incentives for performance.
• Culture of inclusion and camaraderie.