Payroll Specialist

Heartland Payment Systems - Cleveland, OH

Full-time - Entry Level

Cleveland, OH

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

Heartland, a Global Payments Company, is seeking a Payroll Specialist to join our dynamic team in Cleveland, Ohio. In this role, you will be at the forefront of providing exceptional payroll support to our clients, ensuring they have the financial technology software and solutions necessary to help their businesses grow. You will be responsible for introducing clients to new payroll products and services, guiding them on how to customize and maximize these tools to meet their specific business needs. Your role will also involve serving as a liaison between users and product developers, helping to resolve any issues that may arise. As a Payroll Specialist, you will maintain a base of payroll clients, providing them with exceptional customer service through various communication channels, including phone and email. You will interact with clients to obtain payroll data, ensuring accurate data entry for processing. Meeting deadlines and responding quickly to inquiries, even during high-volume periods, will be crucial to your success in this position. You will also be expected to learn and maintain a working knowledge of Heartland Payroll Software and other related products, assisting clients with reports and any problems they may encounter. Heartland is committed to the personal and professional development of its team members, offering competitive compensation and benefits packages, along with incentives and a culture of inclusion and camaraderie. This position is ideal for individuals who are reliable, detail-oriented, and possess excellent communication skills, particularly in customer-facing roles. If you are a proactive problem solver and critical thinker, we encourage you to apply and join us in making a difference for our clients.

Responsibilities

• Maintain a base of payroll clients and provide exceptional customer service via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Learn and maintain a working knowledge of Heartland Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer-facing role.
• Reliable, responsible, detail-oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Benefits

• Competitive compensation and benefits packages
• Incentives for performance
• Culture of inclusion and camaraderie
• Opportunities for personal and professional development