Payroll Specialist

Global Payments - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Credit Intermediation and Related Activities

About the position

The Payroll Specialist at Heartland is responsible for providing exceptional payroll support to clients, ensuring they can effectively utilize financial technology software and solutions. This role involves maintaining client relationships, assisting with payroll data processing, and offering guidance on product features to enhance client satisfaction and business growth.

Responsibilities

• Maintain a base of payroll clients and provide exceptional customer service via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during high volume periods.
• Learn and maintain a working knowledge of Heartland Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer-facing role.
• Reliable, responsible, detail-oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Benefits

• Competitive compensation and benefits packages.
• Incentives for performance.
• Culture of inclusion and camaraderie.