Payroll Specialist

Global Payments - Cleveland, OH

Full-time

Cleveland, OH

Credit Intermediation and Related Activities

About the position

Heartland, a Global Payments Company, is seeking a Payroll Specialist to join our dynamic team in Cleveland, OH. In this role, you will be at the forefront of providing exceptional payroll support to our clients, ensuring they have the tools and knowledge necessary to utilize our financial technology software effectively. You will be responsible for introducing clients to new payroll products and services, guiding them through the customization process to meet their specific business needs. Your role will also involve acting as a liaison between users and product developers, helping to resolve any issues that may arise and ensuring a seamless customer experience. As a Payroll Specialist, you will maintain a base of payroll clients, providing them with exceptional customer service through various communication channels, including phone and email. You will interact with clients to gather payroll data, ensuring accurate data entry for processing. Meeting deadlines and responding promptly to inquiries, even during peak times, will be crucial to your success in this position. You will also be expected to develop a thorough understanding of Heartland Payroll Software and other related products, assisting clients with reports and any problems they encounter. Heartland is dedicated to fostering personal and professional development among its team members. We offer competitive compensation and benefits packages, along with incentives that promote a culture of inclusion and camaraderie. If you are a proactive problem solver with a passion for providing tangible solutions, we invite you to join us and contribute to our mission of helping businesses grow through superior customer service and innovative technology solutions.

Responsibilities

• Maintain a base of payroll clients and provide exceptional customer service via phone and email.
• Interact with clients to obtain payroll data and accurately enter data for processing.
• Meet deadlines and respond quickly to inquiries, even during times of high volume.
• Learn and maintain a working knowledge of Heartland Payroll Software and other products.
• Assist clients with reports, problems, or other issues.
• Reach out to clients regarding new products and services.
• Develop relationships with other departments to ensure a positive customer experience.

Requirements

• High school diploma or equivalent.
• At least 1 year of work experience, preferably in a customer-facing role.
• Reliable, responsible, detail-oriented, and professional.
• Excellent communication skills, especially via email and phone.
• Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts.
• Proactive problem solver and critical thinker.
• Proficient in Google Suite.
• Accurate and fast data entry and typing skills.
• Ability to multitask.

Benefits

• Competitive compensation and benefits packages
• Incentives for performance
• Culture of inclusion and camaraderie