Global Payments - Cleveland, OH
posted 3 months ago
Heartland, a Global Payments Company, is seeking a Payroll Specialist to join our dynamic team in Cleveland, OH. In this role, you will be at the forefront of providing exceptional payroll support to our clients, ensuring they have the tools and knowledge necessary to utilize our financial technology software effectively. You will be responsible for introducing clients to new payroll products and services, guiding them through the customization process to meet their specific business needs. Your role will also involve acting as a liaison between users and product developers, helping to resolve any issues that may arise and ensuring a seamless customer experience. As a Payroll Specialist, you will maintain a base of payroll clients, providing them with exceptional customer service through various communication channels, including phone and email. You will interact with clients to gather payroll data, ensuring accurate data entry for processing. Meeting deadlines and responding promptly to inquiries, even during peak times, will be crucial to your success in this position. You will also be expected to develop a thorough understanding of Heartland Payroll Software and other related products, assisting clients with reports and any problems they encounter. Heartland is dedicated to fostering personal and professional development among its team members. We offer competitive compensation and benefits packages, along with incentives that promote a culture of inclusion and camaraderie. If you are a proactive problem solver with a passion for providing tangible solutions, we invite you to join us and contribute to our mission of helping businesses grow through superior customer service and innovative technology solutions.