Payroll Support Lead, HR Systems

Magna International - Troy, MI

Full-time

Troy, MI

Transportation Equipment Manufacturing

About the position

We are seeking a highly skilled and experienced Payroll Support Lead to join our team. The ideal candidate will be responsible for overseeing the support and maintenance of our Dayforce payroll system for our Canada and US Divisions. This role will ensure seamless operations and provide exceptional customer service to our internal stakeholders. This role requires a deep understanding of Dayforce payroll processes, system configurations, and reporting. The Payroll Support Lead will act as the first point of escalation for critical payroll application defects and will serve as the primary contact for payroll system-related inquiries and issues. In this position, you will establish yourself as a Subject Matter Expert on Dayforce Payroll and General Ledger configurations. You will lead Payroll module release management for all Dayforce Releases and troubleshoot and resolve payroll system issues, working closely with IT and HR teams to identify and implement solutions. Additionally, you will coordinate with Dayforce application System Users for system upgrades and patches, and be responsible for leading and completing complex configurations. Quality Assurance and Ticket Management will also fall under your responsibilities, along with the initial and ongoing training of other team members. You will support ad-hoc payroll projects as required, establish, configure, and maintain Magna Legal Entities in Dayforce HCM, and handle the technical decommissioning of Legal Entities in Dayforce. Effective communication with internal stakeholders to understand their needs and provide appropriate support is crucial. You will also identify opportunities for process improvements and system enhancements, leading initiatives to implement changes that increase efficiency and accuracy. Generating and analyzing reports related to payroll system performance and issues will be part of your role, providing insights and recommendations to management from a technical perspective.

Responsibilities

• First point of escalation for critical payroll application defects, and act as the primary point of contact for payroll system-related inquiries and issues
• Establishes self as Subject Matter Expert on Dayforce Payroll and General Ledger configurations
• Lead Payroll module release management for all Dayforce Releases
• Troubleshoots and resolves payroll system issues, working closely with IT and HR teams to identify and implement solutions
• Coordinate with Dayforce application System Users for system upgrades and patches
• Responsible for leading/completing complex configuration
• Accountable for Quality Assurance and Ticket Management
• Responsible for initial and ongoing training of other team members
• Ad-hoc project support for payroll projects as required
• Establishment, configuration, and maintenance of Magna Legal Entities in Dayforce HCM
• Technical decommissioning of Legal Entities in Dayforce
• Communicate effectively with internal stakeholders to understand their needs and provide appropriate support
• Identify opportunities for process improvements and system enhancements; lead initiatives to implement changes that increase efficiency and accuracy
• Generate and analyze reports related to payroll system performance and issues
• Provide insights and recommendations to management on an application based technical perspective.

Requirements

• 5 years of payroll & payroll system experience in a lead or supervisory capacity
• Demonstrate a strong understanding of payroll and payroll systems
• Strong attention to detail
• Strong verbal and written communication skills
• Demonstrate critical thinking and analytic skills with strong problem solving and troubleshooting skills
• Ability to accurately collect information in order to understand and assess the clients' needs and situation
• Excellent collaborator and a team player
• Well-developed root-cause analytical skills with the ability to configure and troubleshoot issues and defects
• Ability to prioritize workload and provide timely follow-up and resolution
• Ability to manage confidential and sensitive employee information
• Understanding of HR, payroll and time operations and experience in employee data management
• Ability to understand business priorities and align technology opportunities
• Ability to set priorities in a fast-paced environment
• Focus on quality customer service
• Deep experience with Dayforce payroll

Nice-to-haves

• Certification in payroll management or related field preferred
• Knowledge of Dayforce WFM an asset
• Knowledge of Workday HCM also an asset
• Completion of University Degree
• 5 Years of Work Related Experience

Benefits

• A detailed overview of our benefits will be provided during the recruitment process.