Collins Consulting - North Chicago, IL
posted 2 months ago
The Payroll Support Specialist position is a contract role focused on providing exceptional customer service related to HR, Payroll, Benefits, and Talent inquiries. The specialist will be responsible for managing routine customer experience inquiries through the Service catalog, ensuring that both employees and managers receive the necessary support. This role involves opening tickets or cases and addressing HR customer questions by utilizing standard screens, scripts, and established procedures for effective inquiry resolution. The position requires a proactive approach to problem-solving and a commitment to delivering high-quality service to all stakeholders involved. As a Payroll Support Specialist, you will work closely with various departments to facilitate smooth operations and ensure that all inquiries are handled efficiently. The role is structured around an 8-hour shift from Monday to Friday, with a total expected workload of 40 hours per week. This position is based in North Chicago, IL, and requires in-person attendance. The ideal candidate will have a background in human resources, with at least one year of relevant experience, and will be expected to demonstrate strong communication skills and a customer-oriented mindset.