Catholic Diocese Of Arlington (Virginia) - Arlington, VA
posted 3 months ago
The Payroll Support Specialist plays a crucial role within the Human Resources (HR) Office of the Catholic Diocese of Arlington, focusing on enhancing the Diocese's capabilities through effective human capital practices. This position is primarily responsible for providing guidance, troubleshooting, and technical assistance related to the Human Resource Information System (HRIS) to nearly 100 local payroll processors throughout the Diocese. The Payroll Support Specialist serves as the subject matter expert, ensuring that the Freshdesk helpdesk ticketing system is maintained, monitored, and utilized effectively for communication and training purposes. Additionally, the role involves processing payroll for seven small churches, ensuring accuracy and compliance with established payroll practices. In this position, the Payroll Support Specialist will serve as the primary support for local payroll processors, addressing HR and payroll-related inquiries, assisting with data entry, payroll processing, error resolution, report generation, and information retrieval from the HRIS. The specialist will also be responsible for maintaining the Freshdesk Knowledge Base, ensuring that it is current and organized for easy access. Communication with payroll processors will be facilitated through the Freshdesk platform, and the specialist will act as a liaison between local payroll processors and HRIS customer support to resolve any issues that arise. The role requires monitoring payroll transmissions for 102 diocesan entities to ensure deadlines are met, reviewing timesheets and time-off requests for accuracy, and performing payroll auditing and validation prior to payroll commitment. The Payroll Support Specialist will also conduct parallel testing of payrolls during HRIS upgrades, perform tax reconciliations, and adhere to the diocesan Record Retention policy for payroll-related documentation. Collaboration with the payroll team to document and update procedures, manuals, and training materials is essential, as is maintaining contact information for payroll processors and ensuring security access is updated for new and terminating processors. The specialist will coordinate training sessions for payroll processors, prepare materials, and present training on the Freshdesk system and other relevant topics.