Payroll Support Specialist

Catholic Diocese Of Arlington (Virginia) - Arlington, VA

Full-time - Entry Level

Arlington, VA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Payroll Support Specialist plays a crucial role within the Human Resources (HR) Office of the Catholic Diocese of Arlington, focusing on enhancing the Diocese's capabilities through effective human capital practices. This position is primarily responsible for providing guidance, troubleshooting, and technical assistance related to the Human Resource Information System (HRIS) to nearly 100 local payroll processors throughout the Diocese. The Payroll Support Specialist serves as the subject matter expert, ensuring that the Freshdesk helpdesk ticketing system is maintained, monitored, and utilized effectively for communication and training purposes. Additionally, the role involves processing payroll for seven small churches, ensuring accuracy and compliance with established payroll practices. In this position, the Payroll Support Specialist will serve as the primary support for local payroll processors, addressing HR and payroll-related inquiries, assisting with data entry, payroll processing, error resolution, report generation, and information retrieval from the HRIS. The specialist will also be responsible for maintaining the Freshdesk Knowledge Base, ensuring that it is current and organized for easy access. Communication with payroll processors will be facilitated through the Freshdesk platform, and the specialist will act as a liaison between local payroll processors and HRIS customer support to resolve any issues that arise. The role requires monitoring payroll transmissions for 102 diocesan entities to ensure deadlines are met, reviewing timesheets and time-off requests for accuracy, and performing payroll auditing and validation prior to payroll commitment. The Payroll Support Specialist will also conduct parallel testing of payrolls during HRIS upgrades, perform tax reconciliations, and adhere to the diocesan Record Retention policy for payroll-related documentation. Collaboration with the payroll team to document and update procedures, manuals, and training materials is essential, as is maintaining contact information for payroll processors and ensuring security access is updated for new and terminating processors. The specialist will coordinate training sessions for payroll processors, prepare materials, and present training on the Freshdesk system and other relevant topics.

Responsibilities

• Provide guidance and technical assistance to nearly 100 local payroll processors throughout the Diocese.
• Answer HR/payroll-related questions and assist with data entry and payroll processing.
• Ensure the Freshdesk Knowledge Base is synchronized, current, and organized for easy retrieval of information.
• Communicate with payroll processors via the Freshdesk platform and manage communications according to established guidelines.
• Act as a liaison between local payroll processors and HRIS Customer Support to resolve issues.
• Monitor payroll transmissions for 102 diocesan entities to ensure deadlines are met.
• Process payroll for 7 small parishes, reviewing timesheets and time-off requests for accuracy.
• Perform payroll auditing and validation prior to payroll commitment.
• Conduct parallel testing of payrolls with each HRIS upgrade and perform tax reconciliations.
• Document and update written procedures, administrative manuals, and training materials in collaboration with the payroll team.
• Maintain payroll processor contact information in various systems and ensure security access is updated for new and terminating processors.
• Coordinate training sessions for payroll processors, including preparing materials and presenting training on the Freshdesk system.

Requirements

• High School diploma required; bachelor's degree or equivalent degree and experience preferred.
• Three years of automated payroll processing experience, including time allocation experience.
• Prior customer-service related experience required.
• Knowledge of payroll best practices and applicable state and federal wage and hour laws.
• Highly proficient with Microsoft Office Excel, Word, and Outlook.
• Ability to quickly learn the Diocese's payroll processes, policies, and procedures.
• Strong customer service skills with effective verbal and written communication abilities.
• Project and detail-oriented with the ability to establish priorities among concurrent demands.

Nice-to-haves

• American Payroll Association accreditation or substantial progress towards accreditation is highly desired.

Benefits

• Free parking
• Tuition reimbursement
• Generous leave
• More holidays than the federal government, including Christmas week off
• Free transportation to/from Ballston metro
• Paid lunch breaks
• Professional development tuition assistance
• Tuition assistance for children enrolled in diocesan schools after 1 year of employment
• Generous benefits including a pension plan
• Up to 2 days of telework after 90 days of employment for non-supervisors, 1 day for supervisors